Effective Date: 22/03/2022
At Sri Harikrishna, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Timeframe: You must initiate the return process within 2 days from the date of purchase.
1.3 Return Authorization: Before returning any item, please contact our customer service at [agency.sriharikrishna@gmail.com] to obtain authorization. Unauthorized returns may not be accepted.
1.4 Shipping Costs: The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
2. Refunds
2.1 Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 2 days.
2.2 Non-Refundable Items: Certain items are non-refundable, including gift cards and perishable goods, unless they are defective or damaged upon receipt.
2.3 Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at [agency.sriharikrishna@gmail.com].
3. Exchanges
We do not offer direct exchanges. If you need a replacement item, please follow the return process and place a new order.
4. Damaged or Defective Items
4.1 Reporting: If you receive a damaged or defective item, please contact us within 2 days of receiving the product. Include detailed information and, if possible, attach photographs.
4.2 Replacement or Refund: We will evaluate the situation and offer a replacement or refund for damaged or defective items.
5. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at [info@sriharikrishna.com] or [agency.sriharikrishna@gmail.com].
Thank you for choosing Sri Harikrishna. We value your satisfaction and appreciate your trust in our products.